ORDERING
1) What methods of payments are accepted?
Hensley Technologies, Inc. accepts Visa, MasterCard, Purchase Orders (P.O.), and Cash On Delivery (C.O.D.).
2) When is my credit card charged for my purchase?
Hensley Technologies, Inc. charges your credit card at the time your order is shipped. This includes all pre-orders and back orders.
3) Am I guaranteed to get an item in the promised shipping period or availability date?
Hensley Technologies, Inc. relies on other companies to supply our merchandise and we do not manufacturer it ourselves. While we have had an extremely good track-record for supplying our merchandise on time, we are not responsible for manufacturer delays in delivery, manufacturer shortages in delivery, manufacturer non-delivery of product, manufacturer changes, manufacturer modifications or manufacturer cancellations. Furthermore, a manufacturer most likely will not notify us of these situations. Because of this, we have no way to notify our customers of these situations and therefore we can not implement any type of product ship date or availability guarantee to our customers. We will attempt to contact you if we know that the merchandise will take longer than expected to deliver or if any delays come to our attention.
4) Can I order via phone, fax or e-mail?
Hensley Technologies, Inc. encourages the use of the online shopping cart. If a customer perfers not to use this method, we do allow phone, fax and e-mail orders. For phone orders call us at (816) 363-8710. For fax orders, send to (816) 363-1299. For e-mail orders, send to
techsales@hensleytechnologies.com. Fax and e-mail orders must include:
- Part Number
- Product Name
- Quantity
- Quoted Price
- Full Name (as it appears on Credit Card)
- Company Name
- Contact Name & Phone Number
- Shipping/Billing Address
- Shipping Method Requested
- Credit Card Number and Expiration Date
SECURE PURCHASE GUARANTEE
1) Are my orders secure?
Shopping at Hensley Technologies, Inc. is safe and to prove it we back every credit card purchased order with our Secure Purchase Guarantee.
Hensley Technologies, Inc. uses industry standard Secure Socket Layer (SSL) software that is ranked as one of the best secure commerce transactions software available. All of your information is encrypted so that it cannot be read as it is processed over the internet.
Hensley Technologies, Inc. guarantees that every credit card purchase you make will be secure. If any unauthorized charges are made to your credit card as a result of your purchasing from us, you will pay nothing.
Hensley Technologies, Inc. will cover this liability only if the unauthorized use of your credit card resulted from purchases made at this web site while using the secure server and through no fault of your own.
You must notify your credit card provider in accordance with its reporting rules and procedures in the event of unauthorized use of your credit card.
RETURN POLICY
1) What if I receive a wrong order or I am not satisfied with the product?
Hensley Technologies, Inc. wants our customers to be satisfied with their orders. All orders are inspected for quality and accuracy prior to shipping. If for some reason you are not satisfied with your order, you may return the item within 30 days for a refund, minus a restocking charge. A Return Authorization Number must be obtained prior to shipping your order back to Hensley Technologies, Inc. This RA#, shipping instructions, and information regarding any applicable restocking fees can be obtained by e-mailing
techsales@hensleytechnologies.com.
All products MUST be returned in their entirety, in the original condition and packaging, in saleable condition, without missing parts/pieces, and with the invoice. Shipping and handling charges will not be refunded.
SHIPPING
1) When is my order shipped?
Hensley Technologies, Inc. ships orders 2-7 days from the order date for in stock
items. Back-orders are shipped 2-7 days from in stock date. This time depends
on the item ordered and the receipt of payment.
2) What shipping methods are available?
Hensley Technologies, Inc. uses UPS or USPS carriers for all shipments. All orders are tracked and insured through the shipping carrier. Most orders will arrive in 4-7 business days from the ship date. International orders may incur a delay because of customs.
3) What are the shipping rates?
Shipping and handling charges are included in the total price displayed in your
Shopping Cart.
4) Does Hensley Technologies, Inc. accept international orders?
Currently, we only ship orders to the United States and Canada. Hensley Technologies,
Inc. does not authorize the export of these products to any other countries.
5) Does Hensley Technologies, Inc. allow local customers to pick up their order?
We are not able to allow local customers to pick-up orders from our offices directly. All orders must be shipped, regardless of the customer's location.
MEMBER ACCOUNTS
1) What is a Member Account?
Member Accounts must be created so that you may order a product from our web site. You do not have to become a Member just to browse our product catalog, but we strongly advise that you do so that you can receive secial site updates and product promotions. Signing up for a Member Account does not bind you to any contractual obligation with Hensley Technologies, Inc. and you can have your account deleted at any time by e-mailing
info@hensleytechnologies.com.
2) I forgot my password, how can I log in?
If you have forgotten your password you can have it e-mailed to you. Either click the "Forgot Your Password" link at the Members screen or
Click Here.
3) What if my e-mail address changed?
To update your e-mail address or other information in your profile (name, password, etc.) simply Sign In using the older e-mail address. Once you are logged in, go to "Edit My Profile," make the appropriate changes and click "Save."
Want to Sign In now?
Click Here.
4) How do I view my order status or past orders?
To check the status of your order or to see past order you will need to first
Sign In. Once you are logged in, go to "View Order Status and History."
NEWSLETTER
1) How do I sign up for the Hensley Technologies, Inc. Newsletter?
Hensley Technologies, Inc. sends out periodic Newsletters to its customers that sign up for the newsletter only. To sign up, simply select the option to "Subscribe to Mail List" while you are creating a Member Account.
If you are already a Member, but didn't select the option to receive the newsletter, then simply Sign In, go to "Edit My Profile."
Want to subscribe now?
Click Here.
2) Why should I sign up for the Newsletter?
Hensley Technologies, Inc. believes in rewarding its customers. By receiving our Newsletter you will be the first one to know about new products and service. You will also receive special discounts and promotions for future purchases.
Want to subscribe now?
Click Here.
CONTACT
1) I did not find the answer to my question...
Contact Us and we will be happy to assist you.